Refund policy

Refund Policy

This Refund Policy explains how refund requests are handled for courses purchased on Learneva. It applies to individual course purchases made through learneva.com and should be read together with our Terms and Conditions.

Eligibility for a refund

If a course is not what you expected, you may request a refund within the refund period shown on the course page or at checkout. To keep refunds fair for instructors, requests are normally considered when only a small portion of the course has been accessed. Courses that have been substantially completed, or where a certificate has already been issued, may not be eligible. Nothing in this policy limits rights you may have under applicable consumer protection law.

How to request a refund

Send an email to info@learneva.com using the address linked to your account. Please include your full name, the course title, the order or payment reference if available, and a short explanation of the issue. If you are experiencing a technical problem, include screenshots or details of the error so our team can investigate. Requests are reviewed in the order they are received, and we may ask for additional information before making a decision.

Processing approved refunds

Once a refund is approved, it is returned to the original payment method used for the purchase. Processing times depend on the payment provider and your bank, and the amount should appear on your statement within the period stated by that provider. Learneva does not control these timelines and cannot issue refunds to a different payment method.

Duplicates, unauthorised charges and failed payments

If you were charged twice for the same course, or you notice a payment you do not recognise, contact us immediately so we can investigate. If a payment fails or is reversed by your bank, access to the affected course may be suspended until the balance is resolved. Please contact us before starting a chargeback so we have the chance to resolve the issue directly.

Policy updates and contact

We may update this policy to reflect changes in our services or legal requirements. The current version is always available on this page. If you have any questions about refunds or your purchase, email info@learneva.com and our support team will be happy to help.

Last updated: 10 November 2026.